Dubai Airport is one of the busiest international hubs in the world with over 90 million passengers passing through every year. To serve and support that many travellers you need a lot of staff – over 90,000 in fact. Tens of thousands of people doing different jobs, working different shifts, speaking different languages with new staff joining almost every single day in one team or another.
For this ecosystem to work effectively, all staff have to be trained to the highest levels and it is critical that every new member of the team is on boarded efficiently and can start contributing as quickly as possible. But how do you create a consistent approach that can do all this whilst also ensuring that the care of passengers and safety of everyone is given the highest priority?